Shipping - simple, safe and fast
Shipping costs and delivery times for end customers:
We offer EXPEDITED and STANDARD as delivery options.
EXPEDITED: 2-5 business days from shipping date
STANDARD: 5-10 business days from the day of shipment
Australia, China, Hong Kong, India, Indonesia, Japan, Malaysia, New Zealand, Philippines, Singapore, Sri Lanka, South Korea, Thailand, Taiwan
MEA (Middle East and Africa):
Egypt, Bahrain, Israel, Qatar, Kuwait, Oman, Saudi Arabia, South Africa, United Arab Emirates
The shipping costs depend on the weight and the selected delivery time and will be displayed in the checkout process. We ship our packages worldwide with DHL Express and the best standard supplier for each country. After placing the order, all customers will receive an order confirmation with the exact delivery date. (NOTE: please check your SPAM folder for emails from us).
The packages leave our warehouse every day from Monday to Friday. Fresh items and chilled goods are only dispatched on Mondays and Tuesdays so that the shortest transit times are achieved. As soon as the shipment was sent, we sent an email with the tracking ID and the link to track the shipment. We pay all fees and costs incurred for the import of goods (e.g. customs and taxes) for end customers. If you have any questions, please contact our Customer Service at: firstname.lastname@example.org
Additional costs for packaging
In the case of refrigerated products and bottles shipping (beverages), we are using special packaging, which we additionally charge.
- refrigerated goods: 8.50 EUR
- bottles shipping: 8.50 EUR
For temperature-sensitive products in the summer months, e.g. Chocolate, you can book a cooling package yourself.
Shipping costs and delivery times Retailer
For our retailer we offer the possibility to have your order delivered by express or standard shipping. The transport costs are calculated before you Check out on the basis of the imputed weight of the order.
We deliver directly to you. Import duties and taxes are not paid by us. Please inform yourself about the import regulations in your country, as you may need licenses or permits as an importer
Note: refrigerated goods are only be shipped by Expedited shipping. If you have any questions, please contact our Customer Service at: email@example.com.
The shipping costs can only be calculated once the item is in the basket.